Meet
Aiman ALLALI
Cybersecurity pro by day, crypto degen by night I speak fluent blockchain, infosec, and four human languages. My mission is simple: make the digital frontier safer (and more profitable) for everyone. Also, I keep my seed phrase in a place that would make a hardware wallet jealous.
Cybersafe Advisors & Theodor Prima Ltd.
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E-Commerce & Business Manager
- Spearheaded end-to-end management of B2C/B2B e-commerce platforms (Shopify, WooCommerce, Magento), achieving 30% YOY revenue growth.
- Led cross-functional teams (marketing, dev, logistics) to optimize user experience, reducing cart abandonment by 22% through UX/UI improvements.
- Developed business strategies for marketplace expansion, including SEO, PPC campaigns, and CRM integration (Klaviyo, HubSpot).
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Customer Support Lead
- Handled 60+ complex tickets/week across EU/MENA markets (Spanish, Arabic, French).
- Promoted within 8 months to lead a 5-agent Arabic/French support pod:
- Night shift work (3AM–11AM CET) for 14 months (proof of flexibility).
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Customer Support Specialist
- CRM systems (Zendesk, Freshdesk, Salesforce)
- Clear communication of complex topics
- Security awareness to identify and prevent fraud
- Multilingual capabilities for global user bases
